Kenyan Jobs Website

1. BPO Trainer (part-time position)
2. ICT Trainer
3. Sales and Marketing Trainer

The African Centre for Women, Information and Communications Technology (ACWICT) is a pioneer Kenyan Based Information, Communications Technology for Development (ICT4D) organization with a regional reach whose mission is to promote women’s access and knowledge of ICTs as tools for sustainable development.

We are looking for suitable candidates to fill the following positions

1.0 Job Title: BPO Trainer (part-time position)

Job Summary

• Provide BPO training with focus on empowering trainees to be able to provide call center and administrative back-office services within the sector.

Duties and Responsibilities

• Provide BPO training and/or exams requirements

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Our Client, a BPO/ITES company is looking for 5 more Technical Support Executives to work in a first level troubleshooting role in a Contact center environment.

Duties and responsibilities

• Answer phones professionally
• Client detail capture and ticket assignment
• Resolution of ticket assigned
• Handle and resolve customer complaints
• Provide customers with product and service information
• Process orders, forms and applications
• Identify and escalate priority issues
• Exhaustive trouble-shooting
• Follow established escalation matrix
• Follow up customer calls to confirm stability after fault resolution
• Escalation of identified faults to senior engineers within one hour troubleshooting and non resolution
• Complete call logs
• Complete call reports

Knowledge, skills and abilities

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1. NTA National Coordinator
2. Regional Coordinators (3)
3. NTA Call Centre Operators (2)

The NTA is a national, volunteer-based, independent, and non-partisan organisation established to improve the delivery of services and the management of devolved funds for the benefit of all Kenyans.

The NTA invites applications for the following positions:

NTA National Coordinator

Summary of Responsibilities: To coordinate the national activities of the NTA, in close collaboration with NTA Secretariat staff, NTA national and international partners and the eight NTA Regional offices.

Required Qualifications:

• A Masters degree in development studies, governance, law, political science, public sector administration or related field;
• A least five years experience in a senior management/ coordination role in a national or international non-governmental organisation in Kenya or the region;

Read more on National Taxpayers Association (NTA) Jobs in Kenya…

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