Kenyan Jobs Website

1. Job Identification

Job Title: Head of Technical
Department: Technical
Reports to: Executive Director

2. Job Purpose

• Responsible for ensuring the highest level of productivity throughout the Technical Department. To be a role model and leader – able to solve problems, make informed decisions and manage personnel wisely in order to achieve maximum results and Project completed on time.
• Planning and execution of technical projects covering IP PABXs, Structured cabling, Security solutions, Networking and Fibre optics.
• Offering technical consultancy to the enterprise department in relation to projects being prospected for.
• Quality assurance management.

3. Job Dimensions

• Management of the escalated technical issues.
• Planning the implementation of technical projects – this entails preparation of implementation schedules and resource allocation and coordination of project teams
• Supervision of projects to ensure compliance with implementation schedule.
• Conducting IMR surveys with the aim of generation of BQs or preparation of proposals for prospective clients.
• Quality assurance management through site visits and installation monitoring to ensure compliance with standards.
• Carrying out technical installations.

4. Key Result Areas

A) Technical  Management

• Ensuring that all escalated technical issues are well managed through coupling of resources or even further escalation.
• Customer Care – Ensuring all reported incidents and requests are attended to within Technical SLA stipulations
• Documentation: Ensure that all the Technical staff CSRs and timesheets are documented accordingly.
• Ensure that Finance department is duly informed of the charges to be invoiced to clients based on the CSR reports.

B) Project Design, Planning and Implementation

• Project Design: Ensure that projects are viably designed and all required materials are captured in the relevant BQs.
• Project Implementations: Ensure that projects implementations are carried out as planned
• Liaising with Enterprise department on technical presales issues as per the Technical SLA.

5. Key Decisions

• Technical Resource allocations
• Technical Labour costing in projects

6. Key Performance Indicators (KPIs)

• Technical escalations judiciously resolved.
• Customer care – Response to user support related issue as per Technical SLA.
• Projects are properly planned and resources appropriately allocated.
• Enterprise Department is duly supported as per the Technical SLA.
• Installations are managed to ensure quality workmanship and adherence to appropriate standards.•

7. Key Relationships

• Internal – Enterprise Department
• External – Clients

8. Qualifications, Knowledge and Experience

Academic qualification/s

• Bachelor’s Degree in Electrical and Electronics Engineering,

Relevant professional qualification

• CCNA, CCNP, PMP (Project Management Professional), Diploma in Project Management

Skills

• SME solutions design
• Knowledge of installation and configuration routers switches, routers and firewalls
• Designing and installation of LAN, WLAN and WAN solutions
• Designing and Implementation of VOIP solutions.
• Designing and installation of telecommunication systems including structured cabling, Telecommunication equipment
• Programming, installing and Maintaining PABXs (Alcatel, Panasonic, Siemens, Cisco,
• Network audits : Power measurements, Voltage Standing Wave Ratios, Antenna
• Fibre optics expertise
• Design and installation of Security solutions (CCTV, Access Control, Alarms, etc. )
• Installation of UPS and Switch gears

Relevant experience

• 3 years experience in corporate client Network infrastructure and Equipment installation and support. 2 years experience in project management.

Specialised software

• Microsoft  Project, Microsoft Visio, AUTOCAD

9.  Competencies & Personal Attributes

• Negotiation and interpersonal skills
• Presentation/training skills
• Report writing and analysis skills
• Proposal writing skills
• Leadership and Motivational skills
• Project Management skills
• Service Desk and Service Level Agreements Management.
• Customer Service skills and competences

If you meet the above qualifications kindly forward your application letter and CV jobsfmc@yahoo.com and a copy to frankmconsult@yahoo.com

Deadline: 24th September 2010