Kenya Airports Authority (KAA) Jobs and Careers
  1. Auditor – Risk & Compliance (2)
  2. Auditor Operations
  3. Audit Manager: Risk and Compliance
  4. Housekeeping Officers (2)
  5. Housekeeping Assistants (6)
  6. Customer Service Managers — JKIA and Moi International Airport
  7. Customer Service Assistants (3 JKIA and 3 Moi Airport)
  8. Operations and Safety Manager- HQ
  9. Security Services Manager – HQ
  10. Quality Manager (Quality Management Representative)

Our client, Kenya Airports Authority (KAA), is a State Corporation established under the Kenya Airports Authority Act (Cap 395), whose mandate is to construct, operate and maintain aerodromes, as well as provide such other amenities and facilities for passengers and other persons making use of the services or other facilities so provided within Kenya.

They wish to recruit the following staff urgently:

Auditor – Risk & Compliance

(2 Posts)

Job Ref. MN 4380

Job Profile

To audit the organization’s areas of risks – identify, assess and recommend mitigating factors for appropriate action.

The Key result areas include:

  • Implements the Enterprise Risk Management strategies to ensure mitigation of risk and compliance.
  • Implements the annual audit plans to assess the organization risk and compliance levels.
  • Implements the risk and compliance audit programs and monitors its implementation.
  • Audits the KAA compliance with statutory requirements to ensure they comply with industry policies and standards.
  • Audits the Implementation of risk management policies to ensure significant gaps in risk management are closed.
  • Audits all organization’s business plans / projects /contracts / services to determine the levels of risk and recommend actions.
  • Audits risk reporting framework on all business plans on business plans /contracts / projects / services.
  • Audits all operational procedures and processes to determine the level of operational risk and recommends mitigating factors for adoption.
  • Audits systems to ensure a robust MIS to identify, monitor, manage and control organization risk.
  • Undertakes audit of high risk business units to mitigate against likely incidences, minimize impact and make recommendations.
  • Audits all security facilities, equipment and other related installations in all airports and make or recommendations where appropriate.
  • Prepares comprehensive audit working papers and reports on risk & compliance from the Audit team.

Qualifications and Experience

  • University degree in a business or a related field.
  • Professional qualification either in CIA, CFA, CPA (K) or ACCA.
  • Computer knowledge and application.
  • Minimum of three (3) years experience, 1 of which should have been in risk management.

Auditor Operations

Job Ref. MN 4381

Job Profile

To audit the authority’s projects and related processes to ensure they meet the required standards, procedures,
processes and contractual obligations.

Key result areas include:

  • Implements projects annual audit work plan to ensure compliance.
  • Undertakes specific audit tests and procedures to determine the effectiveness and efficiency of projects.
  • Undertakes audit of all engineering contracts / projects to ensure the Authority realizes value for money.
  • Prepares monthly, quarterly and half yearly project audits as per the Annual Audit Plan.
  • Appraises the prudence of business process and other operating controls established to mitigate potential risks and or detect their occurrence on projects.
  • Liaises with the appropriate departments and airports in developing Risk Assessment models for all projects for risk ranking.
  • Prepares comprehensive audit working papers and audit reports to ensure that quality and standards are observed.
  • Verifies and confirms the existence of all assets related to the specific projects.
  • Undertakes follow-up audits to determine whether appropriate action has been taken on areas audited.
  • Evaluate the adequacy and effectiveness of internal controls and make recommendations on areas requiring improvement.

Qualifications and Experience

  • University degree in engineering or related field
  • Minimum of three (3) years experience in auditing projects.
  • Professional qualification will have an added advantage: CPA (K), ACCA, CIA, and CISA.
  • Computer Knowledge and application.

Audit Manager: Risk and Compliance

Job Ref. MN 4382

Job Profile

To ensure that the organization’s areas of risks are identified, assessed and mitigating factors recommended for appropriate action.

The Key result areas include:

  • Develops Enterprise Risk Management strategies to ensure mitigation of risk and compliance.
  • Develops annual audit plans to assess the organization risk and compliance levels.
  • Develops risk and compliance audit programs and monitors its implementation.
  • Ensuring KAA compliance with statutory requirements and playing key role towards the formulation of industry policies and standards in liaison with regulatory authorities.
  • Ensures the enforcement of risk management policies and limits to close significant gaps in risk management capabilities.
  • Assesses and evaluates all organization’s business plans/ projects / contracts / services to protect the organization from risk.
  • Evaluates risk reporting framework on all business plans /contracts / projects / services.
  • Evaluates all operational procedures and processes to determine the level of operational risk and recommends mitigating factors for adoption.
  • Evaluates systems to ensure a robust MIS to identify, monitor, manage and control organization risk.
  • Undertakes audit of high risk business units to mitigate against likely incidences, minimize impact and make recommendations.
  • Assists and guides users to develop and implement self assessment checklist in order to minimize levels of risk and ensure compliance.
  • Evaluates all security facilities, equipment and other related installations in all airports and make or recommendations where appropriate.
  • Reviews audit working papers and reports on risk & compliance from the Audit team.

Qualifications and Experience

  • University Degree in a business or a related field.
  • Professional qualification either in CIA, CFA, CPA (K) or ACCA.
  • Member of ICPAK, IIA, or certified as (CFA).
  • Computer knowledge and application.
  • Minimum of five (5) years experience, 2 of which should have been in risk management.

Housekeeping Officers

(2 Posts)

Job Ref. MN 4383

Job Profile

To implement world class housekeeping standards to ensure that cleanliness, comfort and ambience of the facilities exceed customer expectations.

Key result areas include:

  • Implement a housekeeping plan in accordance with national and international set world class service delivery standards in line with corporate strategy.
  • Recommends for review/approval housekeeping standards at JKIA.
  • Ensures that cleanliness of the washrooms and general areas meets the set standard.
  • Ensures that the landscaping of the grounds meets the set standards.
  • Ensures that waste management disposal standards are adhered to.
  • Ensures the orderly arrangement of passenger equipment and facilities
  • Ensures availability, retrieval and orderly arrangement of trolleys for passengers.
  • Ensures enforcement of SLAs with the cleaning contractors and third parties in respect of housekeeping.
  • Ensures the ambience, aesthetics and interior decor is well maintained as per set standards.
  • Ensures cleanliness of the airport and maintenance of the landscaping at all times.
  • In liaison with the relevant departments ensures that terminal facilities are well maintained at all times.
  • Provides leadership to the House Keeping team.
  • Ensures maintenance and improvement of KAA QMS.

Qualifications and Experience

  • University Degree.
  • Diploma in House keeping.
  • Minimum of 3 years experience in a busy house keeping environment.

Housekeeping Assistants

(6 Posts)

Job Ref. MN 4384

Job Profile

To implement world class housekeeping standards to ensure that cleanliness, comfort and ambience of the facilities
exceed customer expectations.

The Key result areas include:

  • Conducts inspection checks of the facilities and ensures that cleaning and pest control companies have performed as per contract.
  • Monitors waste management process internally and by contractors.
  • Reports the status of cleanliness using designed checklists to ensure prompt actions are taken as appropriate.
  • Follows up trolleys management to ensure they are retrieved after use, arranged properly, cleaned and count them to ensure that none is missing.
  • Ensures removal of birds’ nests and dead animals from aprons and surrounding buildings to ensure that risks associated with their presence are managed..
  • Makes daily reports and follows up instructions to ensure that continuity of services delivery from one shift to another.
  • Supervises cleaning of seats and carpets during state functions in all the VIP lounges to ensure that the VIPS receive high quality services at the Airport.
  • Facilitates the cleaning of the VIP lounges towels, curtains, beddings and mats to ensure that they are in the expected state of cleanliness.
  • Conducts inspections of the terminal building and the surrounding areas to ascertain if there are defects and take appropriate action.
  • Ensures the grass is maintained to set standards and all flower beds are well pruned and watered on daily basis.
  • To ensure that general ambience and landscape for the Airport are up to set standards.
  • Ensures maintenance and improvement of KAA QMS.

Qualifications and Experience

  • A or O Level Grade “C”
  • Relevant certificate institutional management /housekeeping.
  • 1 year of working experience in a busy housekeeping environment.

Customer Service Managers — JKIA and Moi International Airport

Job Ref. MN 4385

Job Profile

The Customer Service Manager will provide leadership in the development and implementation of World Class Customer Service Standards that ensures the provision of facilities and services in all the operational service points in
order to consistently exceed customer expectations.

The Key result areas include:

  • Develop and implement customer service plans in line with the Corporate Strategy. The plans to include the Management of Third party service providers through effective implementation of service level Agreements (SLA’s).
  • Liaise with the facility management teams in implementing maintenance plans for the airport.
  • Liaise with Airlines and Baggage service providers to ensure fast and efficient flow of passengers and baggage.
  • Manage the airports public information systems that include flight information displays (FIDS), PABX, paging System etc.
  • Take full responsibility in the management of customer complaints system.
  • Develop service delivery standards for the organizations frontline staff.
  • Ensure that the role of the section in an emergency situation is well executed.

Qualifications and Experience

  • University Degree
  • Post-graduate Qualification in Customer Service/Communications or an equivalent.
  • Minimum 8 years experience in a service oriented business.
  • A good understanding of an airports service value chain will be an advantage.

Customer Service Assistants (3 JKIA and 3 Moi Airport)

Job Ref. MN 4386

Job Profile

To implement world class customer service standards to ensure that provision of facilities and services in all operational areas exceed customer expectations.

The Key result areas include:

  • Implements customer service delivery standards in accordance with customer service plan.
  • Maintains and mans customer service help desks to ensure smooth flow of information to all stakeholders
  • Facilitates by providing information and/or directing any arriving, transiting or departing passengers in need of assistance on Passports, Visas, Immigration, Baggage, Flight, and Any other assistance required.
  • To monitor, check and ensure all passenger facilities within the Airport are operating efficiently and take appropriate action.
  • To monitor and ensure availability of stakeholder service providers such as immigration, customs, port health etc, to ensure uninterrupted and efficient processing of passengers.
  • To receive and disseminate information and announcements through the PA System, FIDS and other channels to ensure timely flow of communication on passengers, flights, security etc.
  • To ensure smooth facilitation of VIPs.
  • Liaises with GFS Officers on aircraft parking plan and gate allocation.
  • Liaises with ground handling agents/airlines for belt allocation.
  • Records and announces flight delays, cancellations, suspensions and reschedules.
  • Implements service level agreements with internal functions to support frontline service delivery.
  • Liaises with other service providers to ensure fast and efficient flow of passengers, crew, baggage, aircraft are all accorded the necessary facilities and services at all times.
  • Ensures that the FIDS, PAS, Paging System are in good working condition and providing accurate/relevant information.
  • Maintains a record on customer complaints / compliments to ensure prompt appropriate action.
  • Ensures that the role of Customer Service Section in an emergency crisis is well executed.
  • Ensures maintenance and improvement of KAA QMS.

Qualifications and Experience

  • O Level “C” or equivalent.
  • Diploma in Customer Service / Communications.
  • Multilingual.
  • Minimum of 4 years in a busy customer service environment.

Operations and Safety Manager- HQ

Job Ref. MN 4387

Job Profile

To plan, organize and implement operational and safety standards as provided for in the international and national
standards and practices.

The Key result areas include:

  • Follows up Implementation of ICAO and other International accepted standards on airport service, facilities and safety.
  • Develop and implement programmes and procedures for the safety and operations of airstrips.
  • Liaise with all airports and airstrips to ensure appropriate safety campaigns and information is carried out through safety bulletins, newsletters, seminars and meetings.
  • Review and evaluate safety measures and controls in place from time to time and advise on remedial action.
  • Develop and Implement quality control programmes and procedures on all airside activities at the airports
  • Ensure the development, review and maintenance of safety manuals, plans and procedures to ensure consistency with current procedures and practices.
  • Maintain an accurate database of incident and accident occurrence at all airports.
  • Liaise with KCAA to ensure the updating of the AIP and other publications affecting the operations and safety of aerodromes
  • Carry out inspection of airports and airstrips for certification and maintenance of set standards.
  • Implements action plans on ICAO audit reports and implementation of the provision of Annex 14 and other related annexes and procedures.
  • Plans and Coordinate emergencies exercise at the airports in liaison with the Chief Fire Service officer.
  • Ensures maintenance of the KAA QMS.

Qualifications and Experience

  • University Degree.
  • Postgraduate qualification in Aviation Management, Airport Operations, Safety Management Systems or equivalent.
  • Minimum of 5 years experience in Airport Safety Management.
  • Computer literacy.

Security Services Manager – HQ

Job Ref. MN 4388

Job Purpose

To ensure effective implementation of Quality control systems, Aviation security training programmes, investigations and related functions to meet the requirements of International Civil Aviation Organization (ICAO) and Kenya National Civil Aviation Security Programme (KNCASP).

Job Profile

  • Verifies the effective implementation of security measures and controls at the Airports.
  • Verifies the level of compliance with the requirements of ICAO Annex 17, Kenya National Civil Aviation Security Programme and other applicable guidelines.
  • Reviews and evaluates Security Measures and controls against Acts of unlawful interference.
  • Identifies security deficiencies and recommends remedial action.
  • Implements Quality control programmes.
  • Makes follow ups to ensure implementation of corrective action plans.
  • Maintains records of inspection, tests, surveys and audit reports.
  • Prepares departments’ budget.
  • Oversees the training security staff and airport users to ensure updating of skills and proper handling of operational functions as provided for in the International and Local practices.
  • Oversees the implementation of action plans in ICAO Audits, Plans and procedures of Annex 17 and other relevant local and international standards.
  • Ensures maintenance and improvement of KAA QMS.
  • Any other duties as assigned from time to time.

Qualifications and Experience

  • University Degree.
  • Training and thorough understanding of Airport Security Operations.
  • Minimum of 5 years experience in Security Operations.
  • Computer literacy.

Quality Manager (Quality Management Representative)

Job Ref. MN 4389

Job Profile

As the Quality Management Representative you will be required to enforce adherence to Quality Management Systems, initiate quality culture and implement continuous improvement initiatives within the organization.

Key result areas include:

  • Develop and co-ordinate annual QMS audits plan for internal and external audits.
  • Design audits instruments and observation checklists for QMS.
  • Co-ordinate implementation and maintenance of QMS activities in line with ISO 9001-2000 standards and compile, analyze, and disseminate reports, materials and information and any other standards being implemented in KAA.
  • Review QMS audit reports and ensure that corrective action is taken.
  • Guides and coordinates the development and review of Standard Operating Procedures and work instructions.
  • Coordinates Corporate Quality Management Review meetings and follows up on issues arising from these review deliberations.
  • Facilitate participation of KAA in quality award locally, regionally and internationally.
  • Monitor training schedules and programs in consultation with trainers to ensure training needs are met (ISO 10015:1999).
  • Create continuous awareness forums on the QMS, coordinate implementation of ISO 9004:2000, ISO 10015:1999 and participate in management review meetings.
  • Ensure continual improvement and maintenance of the QMS certification.
  • Prepare and monitor the section budget to ensure adequate provision.

Qualifications and Experience

  • University Degree.
  • Qualified ISO Lead Auditor with good knowledge and practical experience in QMS.
  • Minimum of 5 years experience in QMS.
  • Knowledge of ISO 9001 -2000 requirements.
  • Knowledge of an automated QMS will be an added advantage.

Send your application and a detailed CV with a daytime telephone number and copies of your key academic certificates and both sides of your ID. Please also summarize yourself as follows:

  • Job Ref. No.
  • Your Name
  • Current/Past Salary – Year 2009 p.m and Year 2010 p.m
  • Year 2010 Benefits – If house, state market rent, If car state cc.

Send your application by hand, courier or post so as to reach us by 8th June 2010.

Executive Selections Division
Manpower Services (K) Ltd
3rd Floor, Landmark Plaza
Directly Opp. Nairobi Hospital Entrance
P.O. Box 50736-00200, Nairobi
Bus Route No. 46 from Kencom




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